Many at the event said that when using AI, companies need to have a clarity of purpose - in other words, they need to ask themselves why they’re using this technology in the first place and what outcomes they want to get out of it. Here are a handful of takeaways from the discussions. “Information is a good way to fight fear,” said Andrew Reiskind, Mastercard’s chief data officer. With concerns about AI potentially causing mass job losses, they encouraged businesses and schools to focus on educating people about AI and its value to workers, customers and the public. Several speakers at the event - hosted by Duke Corporate Education and sponsored by Mastercard and Fortune - talked about the importance of presenting AI as a tool for workers, not their replacement. Sharmla Chetty, left, the CEO of Duke Corporate Education, with Fran Katsoudas, center, the executive vice president and chief people, policy & purpose officer at Cisco, and Mastercard Chief Data Officer Andrew Reiskind at a fireside chat on the promise and peril of AI. That balance of the good and bad of AI is what businesses, universities and governments are all struggling with today - and that challenge was front and center throughout the conference. In the coming years, AI is expected to keep developing at a rapid pace, bringing potentially huge economic growth and many more innovations, but also risks, like more targeted cybersecurity attacks and misinformation spreading through AI models. “However, with attention focused on both the opportunities and potential pitfalls of AI, now is the time business can really get it right by thinking through how this technology should enhance human productivity, while emphasizing the role of human judgment in developing responsible uses.”īoulding and other academic and business leaders came together for a conference called “Leading with AI: Shaping a Human-Centric Future.” There they discussed AI’s impact on education, technology development and the workplace. “That hype went to a whole new level when ChatGPT debuted to the public,” Boulding said at an AI summit at Mastercard’s New York City Tech Hub last week. Bill Boulding, dean of Duke University’s Fuqua School of Business, says anxiety about artificial intelligence replacing human judgment isn't new - but ChatGPT's release last year accelerated those concerns.
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